How to Order at Steliona?
Contact Us Through WhatsApp
You can reach us instantly using:
• The floating WhatsApp button on every page
• The “Shop Now” button on each product
• The WhatsApp shortcut in your cart
If you don’t see the item you want,
just send us a photo of the bag you’re looking for, and we’ll find the best match for you.
Choose Your Item
Once you find the style you love, we will:
• Confirm availability
• Send detailed photos of the model
• Answer any questions you may have
When you’re ready, we place the order directly with our partner factory.
Quality Check
When your bag arrives at our store, we perform a complete quality check:
• We record a real video of your exact item
• We show stitching, leather, hardware, and all details.
We send the video to you on WhatsApp for approval before shipping.
Secure Payment & Shipping
We offer safe and convenient payment methods:
• Stripe (Visa, Mastercard, Apple Pay, Google Pay)
• Wise
Orders are shipped via FedEx or DHL.
You receive your tracking number within 48 hours after approval.
Delivery is fast, secure, and fully trackable
Customer Care & Support
Our support doesn’t end after your order is delivered.
We are here to help with:
• Tracking updates
• Product care tips
• Future orders and recommendations
If you ever need assistance, simply message us on WhatsApp — we respond quickly and are always happy to help.
Shipping & Delivery
After you approve the final video of your bag, we prepare your order for shipping:
• Your package is securely packed and labeled
• Shipping is handled by FedEx or DHL
You will receive your tracking number within 48 hours.
Delivery is fast, reliable, and fully trackable from our store to your doorstep.