How to Order at Steliona?
Why don’t we display prices?
Most of our products are available in multiple quality options, such as Premium and Standard.
Each option uses different materials and craftsmanship, which affects the final price.
To avoid confusion and provide accurate pricing, we share exact prices after the customer selects the preferred quality.
Contact Us Through WhatsApp
You can reach us instantly using:
• The floating WhatsApp button on every page
• The “Shop Now” button on each product
• The WhatsApp shortcut in your cart
If you don’t see the item you want,
just send us a photo of the bag you’re looking for, and we’ll find the best match for you.
Choose Your Item
Once you find the style you love, we will:
• Confirm availability
• Send detailed photos of the model
• Answer any questions you may have
When you’re ready, we place the order directly with our partner factory.
Quality Check
When your bag arrives at our store, we perform a complete quality check:
• We record a real video of your exact item
• We show stitching, leather, hardware, and all details.
We send the video to you on WhatsApp for approval before shipping.
Secure Payment & Shipping
We offer safe and convenient payment methods:
• Stripe (Visa, Mastercard, Apple Pay, Google Pay)
• Wise
Orders are shipped via FedEx or DHL.
You receive your tracking number within 48 hours after approval.
Delivery is fast, secure, and fully trackable
Customer Care & Support
Our support doesn’t end after your order is delivered.
We are here to help with:
• Tracking updates
• Product care tips
• Future orders and recommendations
If you ever need assistance, simply message us on WhatsApp — we respond quickly and are always happy to help.
Shipping & Delivery
After you approve the final video of your bag, we prepare your order for shipping:
• Your package is securely packed and labeled
• Shipping is handled by FedEx or DHL
You will receive your tracking number within 48 hours.
Delivery is fast, reliable, and fully trackable from our store to your doorstep.